Privacy Policy

1. Introduction

CentNow Financial Services ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our financial services platform.

By using CentNow, you consent to the data practices described in this policy. If you do not agree with our practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you provide directly to us, including:

• Identity Information: Full name, date of birth, nationality, government-issued ID numbers
• Contact Information: Email address, phone number, mailing address
• Financial Information: Bank account details, payment card information, transaction history
• Verification Documents: Government ID, proof of address, employment information
• Biometric Data: Facial recognition data for identity verification (where legally permitted)

2.2 Technical Information

We automatically collect technical information when you use our services:

• Device Information: Device type, operating system, browser type, IP address
• Usage Data: Pages visited, features used, time spent on platform
• Location Data: Approximate location based on IP address (with your consent for precise location)
• Cookies and Tracking: Session cookies, preference cookies, analytics cookies

2.3 Third-Party Information

We may receive information about you from third parties, including:

• Identity verification services
• Credit reporting agencies
• Fraud prevention services
• Marketing partners (with your consent)
• Social media platforms (if you connect your accounts)

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Service Provision

• Processing money transfers and currency exchanges
• Managing your digital wallet and account
• Providing customer support and assistance
• Sending transaction confirmations and notifications

3.2 Legal and Regulatory Compliance

• Verifying your identity (KYC requirements)
• Monitoring for money laundering and fraud (AML compliance)
• Reporting to regulatory authorities as required
• Maintaining transaction records as legally mandated

3.3 Security and Fraud Prevention

• Detecting and preventing fraudulent activities
• Monitoring for suspicious transactions
• Protecting against unauthorized access
• Maintaining platform security and integrity

3.4 Service Improvement

• Analyzing usage patterns to improve our services
• Developing new features and functionality
• Conducting market research and analytics
• Personalizing your user experience

3.5 Marketing and Communications

• Sending promotional offers and updates (with your consent)
• Providing information about new services
• Conducting customer satisfaction surveys
• Delivering targeted advertisements (where permitted)

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We share information with trusted third-party service providers who assist us in:

• Payment processing and banking services
• Identity verification and fraud prevention
• Cloud hosting and data storage
• Customer support and communication
• Marketing and analytics services

4.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes, court orders, or government requests
• Enforce our Terms of Service
• Protect our rights, property, or safety
• Prevent fraud or illegal activities
• Cooperate with law enforcement investigations

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

4.4 Consent

We may share your information with your explicit consent for specific purposes not covered in this policy.

5. Data Security

We implement comprehensive security measures to protect your personal information:

5.1 Technical Safeguards

• Encryption: All data is encrypted in transit and at rest using industry-standard protocols
• Access Controls: Strict access controls and authentication requirements
• Network Security: Firewalls, intrusion detection, and monitoring systems
• Regular Audits: Periodic security assessments and penetration testing

5.2 Operational Safeguards

• Employee background checks and security training
• Principle of least privilege for data access
• Incident response and breach notification procedures
• Regular security awareness training

5.3 Physical Safeguards

• Secure data centers with restricted access
• Environmental controls and monitoring
• Secure disposal of physical media
• Visitor access controls and logging

6. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

6.1 Access and Portability

• Request access to your personal information
• Receive a copy of your data in a portable format
• Obtain information about how your data is processed

6.2 Correction and Updates

• Correct inaccurate or incomplete information
• Update your personal details through your account
• Request manual corrections for restricted fields

6.3 Deletion and Restriction

• Request deletion of your personal information (subject to legal requirements)
• Restrict processing of your data in certain circumstances
• Object to processing based on legitimate interests

6.4 Marketing Preferences

• Opt out of marketing communications at any time
• Manage your communication preferences in your account
• Withdraw consent for optional data processing

To exercise these rights, please contact us using the information provided in Section 11.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Prevent fraud and maintain security

Specific retention periods vary by data type and are determined by applicable laws, such as:

• Transaction Records: 7 years (AML/KYC requirements)
• Identity Documents: 5 years after account closure
• Marketing Data: Until consent is withdrawn
• Technical Logs: 12-24 months for security purposes

8. International Data Transfers

CentNow operates globally, and your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place:

• Adequacy decisions by relevant data protection authorities
• Standard contractual clauses approved by regulators
• Binding corporate rules for intra-group transfers
• Your explicit consent for specific transfers

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

9.1 Types of Cookies

• Essential Cookies: Required for basic functionality and security
• Preference Cookies: Remember your settings and preferences
• Analytics Cookies: Help us understand how you use our platform
• Marketing Cookies: Used for targeted advertising (with consent)

9.2 Managing Cookies

You can control cookies through your browser settings or our cookie preference center. Note that disabling certain cookies may affect platform functionality.

10. Children's Privacy

CentNow is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes through:

• Email notifications to your registered address
• In-app notifications when you next use our services
• Prominent notices on our website

Your continued use of CentNow after such modifications constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

12.1 Regulatory Contacts

If you are not satisfied with our response to your privacy concerns, you may also contact the relevant data protection authority in your jurisdiction.